REFUND POLICY

Last updated: May 14, 2025

1. INTRODUCTION

This Refund Policy outlines the terms and conditions for refunds related to subscriptions and purchases made on TvSubs.click ("Service"), owned and operated by Bezsoft LLC ("TvSubs", "we", "our" or "us"). We strive to ensure complete customer satisfaction while maintaining fair and transparent refund practices.

This policy is designed to be clear, reasonable, and in compliance with applicable laws and payment processor requirements. By using our Service and making purchases, you agree to the terms of this Refund Policy.

2. SUBSCRIPTION PLANS

2.1 Subscription Types

We offer various subscription plans, including:

• Monthly subscriptions
• Annual subscriptions
• Custom enterprise plans

Each plan provides access to our AI-powered video subtitling services with different feature sets and usage limits.

2.2 Billing Cycles

All subscriptions are billed in advance on a recurring basis according to your chosen billing cycle (monthly, annually, etc.). Unless otherwise stated, subscriptions automatically renew at the end of each billing period.

3. REFUND ELIGIBILITY

We offer refunds under the following circumstances:

3.1 Technical Issues

We will issue a full refund if:

• Our Service is experiencing prolonged technical difficulties that prevent you from using the features you paid for
• A critical feature advertised as part of your subscription package is unavailable for more than 24 consecutive hours
• Technical issues on our end make the Service unusable despite reasonable troubleshooting efforts

3.2 Subscription Plan Changes

If you upgrade your subscription during an active billing cycle:

• The unused portion of your current subscription will be prorated and applied as credit toward your new subscription
• If you downgrade your subscription, the change will take effect at the end of your current billing cycle

3.3 Accidental Purchases

We will issue a full refund for accidental purchases or duplicate charges if the request is made within 7 days of the transaction date and the Service has not been substantially used.

3.4 Trial Conversions

If you are charged after a free trial period and contact us within 48 hours of the charge, we will issue a full refund provided you have not extensively used the paid features during this time.

3.5 Unused Credits and Services

We may offer a prorated refund for prepaid services or credits if:

• The credits remain unused for more than 180 days
• You are unable to use the Service due to circumstances beyond your control
• We discontinue a substantial portion of the Service that was included in your subscription

3.6 Satisfaction Guarantee

For new users making their first purchase, we offer a 14-day satisfaction guarantee. If you're not satisfied with our Service, contact us within 14 days of your initial purchase for a full refund.

4. NON-REFUNDABLE ITEMS

The following are generally not eligible for refunds:

• Subscription fees for billing cycles that have ended
• Services that have been substantially used or consumed
• Custom enterprise plans with specifically negotiated terms
• One-time purchases after 30 days
• Any purchases where the terms explicitly state they are non-refundable

5. REFUND PROCESS

5.1 How to Request a Refund

To request a refund, please:

• Contact our customer support team at support@tvsubs.click
• Provide your account information and order/transaction details
• Explain the reason for your refund request
• Include any relevant supporting documentation

5.2 Review Timeline

We will review your refund request and respond within 5 business days. If approved, we will process the refund within 10 business days from the date of approval.

5.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card payments will be refunded to the same card
• PayPal payments will be refunded to the same PayPal account
• Other payment methods will be refunded through the appropriate channel

Please note that depending on your payment provider, it may take 5-10 additional business days for the refund to appear in your account.

6. PARTIAL REFUNDS

In some cases, we may offer partial refunds based on:

• The amount of time the subscription was used
• The extent to which the Service was utilized
• The specific circumstances of the refund request
• Whether the issue could have been reasonably avoided

We determine partial refund amounts on a case-by-case basis, considering all relevant factors.

7. CANCELLATION POLICY

7.1 How to Cancel a Subscription

You may cancel your subscription at any time by:

• Logging into your account and using the cancellation option in your account settings
• Contacting our customer support team at support@tvsubs.click

7.2 Effect of Cancellation

When you cancel a subscription:

• You will not be charged for future billing cycles
• You will continue to have access to the Service until the end of your current billing period
• No automatic refund is provided for the remainder of the current billing cycle
• Any unused credits will remain available until the end of your billing period

7.3 Reactivation

If you reactivate a canceled subscription before the end of your current billing period, your existing subscription will continue without interruption. If you reactivate after your subscription has expired, you will be charged for a new billing cycle.

8. DISPUTES AND CHARGEBACKS

8.1 Dispute Resolution

If you are dissatisfied with our Service or have a billing concern, please contact us directly before initiating a dispute with your payment provider. We are committed to resolving issues fairly and efficiently.

8.2 Chargeback Policy

In the event of a chargeback, we reserve the right to:

• Present evidence to contest unwarranted chargebacks
• Suspend or terminate accounts associated with excessive chargebacks
• Charge a reasonable administrative fee for processing unwarranted chargebacks as permitted by law

8.3 Fraud Prevention

We employ advanced fraud detection measures. Refund requests associated with fraudulent activity will be denied, and accounts may be suspended or terminated.

9. SPECIAL CIRCUMSTANCES

9.1 Service Changes

If we make significant changes to our Service that substantially reduce functionality, we may offer prorated refunds to affected customers.

9.2 Account Termination

If we terminate your account for violations of our Terms of Service, you may not be eligible for a refund.

9.3 Force Majeure

In cases of events beyond our reasonable control (natural disasters, power outages, etc.), our standard refund policy may be modified as appropriate to the circumstances.

9.4 Promotional Offers

Subscriptions purchased with promotional codes or at discounted rates may be subject to modified refund terms as specified in the promotion details.

10. LEGAL COMPLIANCE

10.1 Consumer Protection Laws

This Refund Policy does not affect your statutory rights as a consumer. If you are entitled to a refund under local consumer protection laws, we will honor those obligations regardless of the terms stated in this policy.

10.2 Regional Variations

Customers in certain jurisdictions may have additional rights:

European Union and UK Customers

EU and UK customers have the right to cancel subscriptions within 14 days of purchase without giving any reason, as per the Consumer Rights Directive and UK Consumer Contracts Regulations.

Australian Customers

Australian customers have rights under the Australian Consumer Law, which provides consumer guarantees that cannot be excluded.

11. CHANGES TO THIS POLICY

We reserve the right to modify this Refund Policy at any time. Any changes will be effective when posted on this page with a new "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the new Refund Policy.

12. CONTACT US

If you have any questions about this Refund Policy or would like to request a refund, please contact us at:

Bezsoft LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Phone: +12178341771
Email: support@tvsubs.click
Website: https://www.tvsubs.click